Privacy Policy

1. Who We Are

ForeverFaith Organics is a body enhancement business based in Benin City, Edo State, Nigeria. For privacy-related questions or requests concerning your personal information, contact us through our official WhatsApp support.

2. Information We Collect

Depending on how you use our website, we may collect your name, phone number, email address, delivery address, order details, delivery instructions, payment references, and messages sent to our customer support team. If you submit a review, we also collect the name and review content you provide.

Our website may process technical information such as browser details, security logs, and essential cookie or storage data needed for website functions, shopping cart operation, and account security.

3. How We Use Your Information

We use relevant information to:

• Process orders, payments, and delivery arrangements.
• Contact you about purchases, shipping, and customer support.
• Publish and moderate customer reviews you submit.
• Protect the website against fraud, misuse, and security threats.
• Meet applicable tax, accounting, and legal obligations.
• Send optional promotional messages where permitted and, when required, with your consent.

Depending on the purpose, processing may be necessary to fulfil your order, meet a legal obligation, pursue a legitimate business interest, or act on your consent where applicable.

4. Payments, Delivery, and Third Parties

Payment transactions may be handled by the payment provider presented at checkout, including Paystack where enabled. Payment providers process information under their own privacy terms. Do not send full card details through WhatsApp or other customer support messages.

To fulfil orders, we may share necessary contact, address, and shipment information with the relevant delivery provider. Depending on the delivery arrangement, this may include Iyore Delivery for deliveries within Benin City, GIG Logistics, DHL Express, or shipping services accessed through Shipbubble.

We may also rely on website hosting, database, and technical service providers to operate the store. Information is shared for relevant service purposes, and international shipments may require information to be processed across borders.

5. Cookies and Website Security

Essential cookies or similar storage technologies may be used for functions such as shopping carts, sessions, and security. Any analytics or advertising technologies used on the website should be disclosed through appropriate notices and choices where required by law.

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, or disclosure. However, no website or method of electronic transmission can be guaranteed completely secure.

6. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including completing orders, handling disputes, maintaining appropriate business records, and meeting legal obligations. Retention periods depend on the type of information and why it is needed.

7. Your Privacy Rights

Subject to applicable law, you may request access to your personal information, ask us to correct inaccurate details, request deletion or restriction where applicable, object to certain processing, request data portability, or withdraw consent where consent is the basis for processing.

To make a request, contact us using the support details above. We may need to verify your identity before responding. You may also raise a data protection complaint with the Nigeria Data Protection Commission.

8. External Websites

Our website may link to third-party websites, including payment and delivery providers. Their privacy practices are governed by their own policies, which we encourage you to read before sharing information with them.

9. Changes to This Policy

We may update this policy when our services, data practices, or legal obligations change. The latest version and its update date will be published on this page.