Returns, Exchanges & Refunds

1. Returns

We do not accept returns simply because a customer changes their mind, selects the wrong product, or no longer wants an item that was supplied correctly according to the confirmed order. Please review product descriptions, prices, and selections carefully before payment.

This policy does not exclude any return or remedy required under applicable consumer-protection law, including where goods are defective, unsafe, or incorrectly supplied.

2. Payments and Refunds

Once payment has been confirmed, we do not offer refunds for change-of-mind cancellations or ordinary order cancellations. Any refund or other remedy required by applicable law will be handled accordingly.

3. Exchanges Before Dispatch

If you wish to exchange an item for a different product from your original order, you must contact us before your order has been dispatched. All exchange requests must be reviewed and approved by our team and are subject to product availability.

Once an order has been dispatched, exchanges for change of mind are not accepted, except where a remedy is required by applicable law.

4. Incorrect or Defective Orders

If you receive an item that differs from your confirmed order, or believe an item is defective or unsafe, contact us promptly with your order details and relevant photographs. We will review the issue and determine the appropriate remedy in accordance with applicable law.

5. How to Contact Us

For an exchange request or an issue with your order, contact ForeverFaith Organics through our official WhatsApp support. Include your order details so we can identify and review your request.